It is our policy that all orders ship in 24-48 hours, however there is always the possibility that your order can be delayed due to unforseen circumstances. If your order will not ship as promised, we will email you immediately and provide a shipping date.
Orders usually arrive from 3 days to 2 weeks, depending on location and shipping method.
What methods of payment do you accept?
* Paypal preferred. Our Paypal shopping cart accepts most major credit cards and transfers.
* Money orders made payable to Jeff Hartz.
* NO personal checks.
* Cash (at your own risk). We recommend using certified or registered mail when sending cash. We are not responsible for cash that is lost in the mail.
Print your order using our order form or write your order (legibly and neatly) on a separate sheet of paper and send with payment to:
500 Dover Center Rd
Cleveland, Ohio 44140
Do you have a printed catalog?
No. Our website contains our entire catalog.
Do you offer your items at wholesale for stores?
We do offer a wholesale discount to retailers. To receive wholesale information please email us with your name, company name, address, phone number and website. Minimum order, pre-payment and merchant verification restrictions apply.
Please email your order and preferred method of shipment (if any) for a shipping quote.
I am purchasing items as a gift. Will you ship directly to the recipient?
If requested, we will ship your order to a gift recipient. Please note your request in your order.
Do you offer customized painting?
Yes. Detailed custom painting is done by our master painter Ed Cole. The price of this service will vary depending upon the item and painted details. For information, please email us with the item name and the details of how you wish it to be painted.
Quality and Customer Service are of the upmost importance.
If you have placed an order and do not receive confirmation or an email reply from us within 24 hours (online) or 7 business days (mail order) of placing your order, Please email us.
We email every customer with confirmation of items ordered and address immediately upon notification of the order. If you have not received a reply in the time stated, we may not have received the order.